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Terms of Service

Last updated Version 3

These Terms of Service ("Terms") are an agreement between Kira Intrilogy, a sole proprietorship owned by Komal Sanket Sonara, with its principal place of business at 7/B, RamNagar Society, Near Old Railway Crossing, Maninagar, Ahmedabad, Gujarat – 380008 ("we", "us", "our"), and the business or person who creates an account on TECTET ("you", "your").

By creating an account, ticking the box at sign-up or using TECTET, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you accept them for a company, you confirm that you may bind that company.

1. Words we use

  • Service means TECTET: the shared inbox, broadcasts, templates, chatbots, contacts, integrations, reports and every related website, app and API we offer.
  • Workspace means the account of one business on the Service, with its users, channels and data.
  • Channels means the messaging platforms you connect, such as WhatsApp, Instagram, web chat and phone.
  • Customer Data means everything you or your end customers put into the Service: contacts, messages, files, templates and notes.
  • End customers means the people you talk to through the Service.
  • Message credits means the prepaid balance in your workspace wallet that pays for messages charged per message.

2. Your account

  1. You must be at least 18 years old and use the Service for your business or profession.
  2. Give us true and complete details at sign-up and keep them up to date, including your billing details and GSTIN if you have one.
  3. You are responsible for everything done under your workspace, by you and by the users you invite. Keep passwords safe, turn on two-factor authentication, and tell us at once at support@tectet.co if you think someone used your account without permission.
  4. One person, one login: don't share a login between people.

3. The Service

We give you access to the Service for the plan you choose, during your trial and while you pay for it. We improve the Service all the time, so features may be added, changed or removed. If we remove a feature you pay for in a way that seriously reduces the Service, we will tell you in advance.

4. WhatsApp, Instagram and other platforms

  1. Channels are run by third parties. WhatsApp and Instagram are provided by Meta Platforms, Inc. and its affiliates ("Meta"). When you connect a channel, you also accept that platform's own terms and policies, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
  2. You must collect the opt-in that the platform and the law require before you message anyone, honour opt-out requests at once, and use only approved message templates where the platform requires them.
  3. Each platform has its own rules on when you can reply freely (for example, WhatsApp's 24-hour customer service window). The Service follows these rules and may block a message that breaks them.
  4. A platform may limit, pause or ban your number, account or templates, or change its prices, at any time. We don't control these decisions and aren't responsible for them, but we will help you understand what happened where we can.

5. Acceptable use

You will not use the Service to:

  • send messages to people who didn't agree to receive them, or break any law on unsolicited commercial communication;
  • send content that is unlawful, misleading, defamatory, obscene, hateful or that harms children;
  • sell or promote goods or services that the law or the platform's commerce policy does not allow;
  • pretend to be another person or business, or hide who you are;
  • collect sensitive personal data you have no right to collect, or ask for card numbers, passwords or one-time codes over chat;
  • send malware, probe or break our security, or get around plan limits or rate limits;
  • copy, resell or reverse engineer the Service, or use it to build a competing product.

We may remove content or suspend a workspace that breaks this section, and we will tell you why unless the law prevents us.

6. Plans, fees and taxes

  1. Plans, add-ons and their prices are shown in the Service. Prices are in Indian rupees (INR); GST and other applicable taxes are added at the rate in force.
  2. Subscriptions are paid in advance for each billing period and renew automatically until you cancel. We issue a GST tax invoice for every payment.
  3. If a payment fails, we will remind you. If it stays unpaid, sending may be paused, then the workspace may be suspended and later disconnected, as shown in your account.
  4. We may change prices for future billing periods. We will tell you at least 30 days before a price increase affects you, and you may cancel before it does.

7. Message credits and wallet

  1. Messages that a platform charges for (for example, WhatsApp template messages) are paid from your prepaid wallet. The charge per message is the platform's price plus our service fee, shown in the Service before you send.
  2. The amount is taken from the wallet when the platform charges for the message. If the wallet doesn't have enough credits, sending stops until you add more.
  3. Message credits are not money, earn no interest and can't be transferred to another workspace. Free or promotional credits have no cash value.
  4. Refunds of wallet balances follow our Refund & Cancellation Policy.

8. Your data

  1. You own Customer Data. You give us the right to store, copy, process and send it only to run, secure and support the Service for you, and as the law requires.
  2. You are responsible for having a lawful basis for the personal data you bring into the Service, and for telling your end customers how you use it, as the Digital Personal Data Protection Act, 2023 requires. For Customer Data, you decide why and how it is processed, and we process it on your behalf.
  3. How we handle personal data is explained in our Privacy Policy.
  4. You can export your data while your workspace is active. After your account ends we delete Customer Data as described in Section 13 and in the Privacy Policy.

9. Confidentiality

Each of us will keep the other's confidential information private, use it only for this agreement, and protect it with reasonable care. This does not cover information that is public, already known, independently developed or that the law requires to be disclosed.

10. Our intellectual property

The Service, its software, design and brand belong to us or our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription — nothing more. If you send us ideas or feedback, we may use them without owing you anything.

11. Third-party services

The Service connects to services we don't run, such as Meta's platforms, payment gateways and the integrations you turn on. Their terms apply to your use of them, and we are not responsible for their availability or actions.

12. Availability and support

We work to keep the Service available at all times, but we don't promise it will be uninterrupted or error-free. We may pause it for maintenance, and we try to announce planned work in advance. Support is available at support@tectet.co, Monday to Friday, 10 am to 6 pm IST, except public holidays in India.

13. Suspension and ending the agreement

  1. You may cancel your plan at any time from Settings → Subscription. It stays active until the end of the period you paid for.
  2. We may suspend or end your access if you seriously break these Terms, don't pay, put the Service or others at risk, or if the law or a platform requires it. Where we reasonably can, we will warn you first and give you time to fix the problem.
  3. When the agreement ends, your right to use the Service ends. We keep your data for 30 days so you can return or export it, and then delete it, except what the law requires us to keep (such as tax invoices).

14. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose. We don't guarantee that any message will be delivered, read or approved by a platform.

15. Limitation of liability

To the extent the law allows:

  1. Neither of us is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or data.
  2. Our total liability for all claims in any 12 months is limited to the fees you paid us for the Service in those 12 months (not counting message credits passed on to platforms).
  3. Nothing in these Terms limits liability that the law does not allow to be limited.

16. Indemnity

You will protect us against claims, losses and costs (including reasonable legal fees) that arise from Customer Data, from messages you send, or from your breach of these Terms or of a platform's policies.

17. Changes to these Terms

We may update these Terms. Each version has a number and an effective date, shown at the top of this page. For a change that matters to you, we will tell you by email or in the Service before it takes effect. If you keep using the Service after that, the new version applies.

18. Governing law and disputes

These Terms are governed by the laws of India. We will first try to settle any dispute by talking in good faith. If that fails within 30 days, the courts at Ahmedabad, India have exclusive jurisdiction.

19. Grievance officer

As required by the Information Technology Act, 2000 and the rules made under it, you can raise a complaint about the Service or content on it with our Grievance Officer:

  • Name: Komal Sonara
  • Email: info@kiraintrilogy.com
  • Address: 7/B, RamNagar Society, Near Old Railway Crossing, Maninagar, Ahmedabad, Gujarat – 380008

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

20. Contact

Questions about these Terms? Write to support@tectet.co or see our Contact page.