Features
Everything your team needs to run customer conversations
A shared inbox, broadcasts, templates, contacts and prepaid message credits — built for WhatsApp first. WhatsApp is live today. Instagram, Web chat and Phone are coming soon, in the same inbox.
Shared inbox
One inbox for the whole team
Every WhatsApp chat lands in one place. Assign it, talk it over in a note, reply — and see the customer's whole history while you do.
- Assign chats by round robin, or pick a teammate
- Internal notes with @mentions that customers never see
- Tags, folders and saved views to find any chat
- Canned responses for the answers you send every day
- Photos, videos, documents and voice notes, both ways
- Delivery and read ticks that update live
Broadcasts
Broadcasts that reach the right people
Send an approved template to thousands of opted-in contacts — now or on a schedule — and see exactly what happened.
- Audience from a segment, contact filters or an uploaded CSV
- Variables filled in for every contact
- Schedule for later; pause, resume or cancel
- Credits checked before anything is sent
- Live progress and a report: delivered, read, replied, failed
- Follow up with everyone who didn't read or reply
Templates
Templates WhatsApp approves
Write the messages that start conversations outside WhatsApp's 24-hour window, and follow WhatsApp's review as it happens.
- Header text or media, body, footer and buttons
- Variables with sample values for the review
- Review status that updates by itself
- A library of ready-made templates to start from
- Sync the templates you already have on WhatsApp
- Send yourself a test before you go live
Contacts
Contacts and segments that stay up to date
Bring your customer list in, describe it with your own fields and tags, and group it into segments for broadcasts.
- Import from CSV — update duplicates or skip them
- Custom fields and tags
- Segments with filters that update as contacts change
- Bulk actions on many contacts at once
- Export the list you're looking at as CSV
WhatsApp numbers
Tools for every WhatsApp number
Connect your number in a guided pop-up from Meta, then set how it behaves — without writing any code.
- Connect through Meta's guided sign-up, inside TECTET
- Business hours, welcome and away messages
- Assignment rules for each number
- A block list for spam and unwanted contacts
- Click-to-chat link, QR code and a website button
- Business profile and compliance details, saved to WhatsApp
Team & roles
The right access for every teammate
Invite your team and decide who sees which chats, who can send broadcasts and who handles billing.
- Invite teammates by email
- Built-in roles plus up to 20 custom roles
- Teams that only see their own chats
- Choose who can use each WhatsApp number
- Two-step verification, optional or required
Credits & billing
Transparent, prepaid message credits
Top up a wallet in rupees and pay only for the messages WhatsApp charges for. Plans are billed monthly or yearly.
- Per-message prices for every category, shown in your workspace
- Low-balance warnings in the app and by email
- Free service messages tracked for each number
- Add extra users or numbers when you need them
- A GST tax invoice for every payment
Security
Built to keep your conversations safe
Your customers trust you with their messages. These controls come with every workspace — no add-on to buy.
Encrypted in transit
Every page and every API call travels over HTTPS.
Two-step verification
Authenticator-app codes with recovery codes. Owners can require it for the whole workspace.
Roles & permissions
Built-in and custom roles decide who sees which chats and who can send, export or pay.
Activity log
See who changed what in your workspace, and when — kept for a year.
Allowed IP addresses
Limit sign-ins to your office network when you need to.
Message retention
Choose how long customer messages and files are kept.
Coming soon
What we’re building next
WhatsApp is live today. These come next, in the same inbox your team already uses.
- Coming soon
AI agents & chatbots
Answer routine questions around the clock and hand over to your team when it matters.
- Coming soon
Instagram
Reply to Instagram DMs from the same shared inbox.
- Coming soon
Web chat
Add a chat widget to your website and answer in TECTET.
- Coming soon
Phone
Take customer calls right next to their chat history.
- Coming soon
Integrations
Connect the tools you already use for orders and payments.
- Coming soon
Analytics
See response times, team workload and conversation trends.
See it on your own WhatsApp number
Free to start. No card needed. Set up your workspace in minutes.