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Refund & Cancellation Policy

Last updated Version 2

This policy explains how you can cancel TECTET and when Kira Intrilogy ("we", "us") refunds a payment. All amounts are in Indian rupees (INR) and include GST unless stated otherwise.

1. Free trial

The free trial costs nothing and needs no payment. It ends on its own at the end of the trial period. Any free message credits given with the trial have no cash value and are never refunded.

2. Cancelling your plan

  1. An owner or admin of the workspace can cancel at any time from Settings → Subscription → Cancel plan.
  2. The plan stays active until the end of the period you have already paid for. It will not renew after that.
  3. You can change your mind and keep the plan any time before the period ends.
  4. After the period ends, the workspace becomes read-only. We keep its data for 30 days so you can come back or export it, and then delete it.

3. Refunds on plans and add-ons

Plans and add-ons are paid in advance and are not refunded for the unused part of a period when you cancel, downgrade or stop using the Service — except in these cases:

  • you were charged twice for the same period;
  • you were charged after your cancellation had taken effect;
  • the Service was unavailable for a long time because of a fault on our side.

Ask for these refunds within 15 days of the charge. Any other refund is at our discretion.

4. Message credits and the wallet

  1. Message credits are bought in advance and kept in your workspace wallet.
  2. Credits already used for messages are not refundable, because the messaging platform (for example, Meta for WhatsApp) has already charged for them.
  3. When you close your account, you may ask for a refund of your unused paid wallet balance. We refund it after deducting any amount you owe us.
  4. Free, trial and promotional credits are never refunded.

5. How to ask for a refund

Email support@tectet.co from the email address of an owner or admin of the workspace, with:

  • the workspace name;
  • the invoice number or payment reference;
  • the reason for the request.

We reply within 3 business days.

6. How refunds are paid

  1. Approved refunds go back to the original payment method through our payment partner. Banks usually take 5–7 business days to show the amount, sometimes longer.
  2. For every refund we issue a GST credit note against the original tax invoice.
  3. If you paid by bank transfer outside the app, we refund to the bank account the payment came from.

7. Failed or duplicate payments

If money left your account but the payment failed in TECTET, the payment partner usually reverses it automatically within 5–7 business days. If it doesn't, write to us with the payment reference and we will help.

8. If we suspend or end the Service

  • If we suspend or close a workspace because the Terms of Service were broken, no refund is due.
  • If we stop offering the Service, we refund the unused part of any prepaid plan period and the unused paid wallet balance.

9. Contact

Questions about a payment or refund? Write to support@tectet.co or see the Contact page.