Data Deletion

This page explains how to ask Kira Intrilogy to delete personal data held in TECTET. Our Privacy Policy explains what we collect and why.

If you have a TECTET account

1. Email support@tectet.co from the email address you sign in with.
2. Use the subject Delete my data and tell us whether you want only your own user account deleted, or the whole workspace (only the workspace owner can ask for that).
3. We confirm who you are, then delete the data within 30 days and email you when it is done.

Deleting a workspace removes its contacts, conversations, messages, files, templates and settings. It can't be undone, so export anything you need first.

If you messaged a business that uses TECTET

When you chat with a business on WhatsApp, Instagram or web chat, that business controls your messages and contact details, and we process them for it. To have them deleted:

1. Ask the business directly. Its team can delete your contact and conversations in TECTET.
2. Or email support@tectet.co with your phone number or Instagram username, the business's name and the subject Delete my data. We pass the request to the business and help it answer within 30 days.

If you connected Facebook, Instagram or WhatsApp to TECTET

• A workspace admin can remove a connected WhatsApp number in TECTET at any time. TECTET then stops sending and receiving messages for it.
• You can also remove TECTET's access from Meta: Facebook → Settings & privacy → Settings → Business integrations, or Instagram → Settings → Apps and websites.
• To delete the messages and details already stored in TECTET, email us as described above.

What we may keep

We keep some records when the law requires it, such as tax invoices and payment records, and only for as long as it requires.

Questions

Email support@tectet.co or write to us at 7/B, RamNagar Society, Near Old Railway Crossing, Maninagar, Ahmedabad, Gujarat – 380008.